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Patient Registration & Admission


Trigg County Hospital Business Office Department exists to support the mission, vision and values of our facility. This includes assisting patients through admission and registration. We will admit and treat all persons regardless of race, ethnic background, sex, national origin, handicap or religious creed.

You or your legal representative will go through the registration process upon arrival to Trigg County Hospital. The Registration Clerk is required to ask detailed questions to ensure accurate recording of your visit, to include patient identification and insurance information. Obtaining the most up-to-date and correct information will help our staff better service you.

You or your legal representative will be asked to sign authorization which may include forms such as Assignment of Benefits, Consent for Treatment, Financial Agreements, and General Condition of Admission. Registration staff will be happy to address any questions related to these forms or this process.

For outpatient services, you may check-in at the Information Desk between the hours of 7:30 am- 4:00 pm which is located at the main entrance of the building. Once signed in, you will be assisted by a Registration Clerk. In order to expedite the registration process, please, provide staff with physician order forms, photo ID, and insurance cards at time of service. We suggest arriving 30 minutes prior to scheduled services such as outpatient surgery or radiology services and 15-20 minutes prior to non-scheduled service such as lab services.

If you are admitted, you will receive an identification bracelet. We ask that this bracelet not be removed as it is for your safety. Additionally, you will receive a patient packet with information regarding your patient rights and responsibilities, educational materials, and other information related to your admission.

Insurance

Insurance Companies often require pre-certification or prior authorization for some services. This pre-certification is obtained by the referring doctor's office. As part of plan requirements, your insurance company may deny services if an approval is not received. For your convenience, please, check with your doctor's office to verify that pre-certification or prior authorization has been obtain and is listed on the physician order. Additionally, you are responsible for understanding your insurance benefits. For questions, please contact the customer services phone number listed on the back of your insurance card.

Payments

Insurance Companies often require that you to pay co-payments or meet deductibles. We will ask you for the estimated amount due prior or at the time of receiving non-emergency or elective services.

Little or No Insurance?

If you do not have insurance coverage, Trigg County Hospital is happy to support patients in accessing and utilizing the Disproportionate Share Hospital Program (DSH) to assist in paying for

hospital expenses for emergency and medically necessary services. Disproportionate Share Hospital Program (DSH) provides assistance to eligible uninsured individuals based on household size and income. Additionally, DSH will help the individual apply for Medicaid and Social Security Disability as well as represent an individual for a disability claim.

Trigg County Hospital also recognizes that you may experience difficulties impacting their ability to pay for services. In order to ensure equality and fairness in the provision of healthcare services to patients and their families, Trigg County Hospital offers financial assistance options in order to pay or receive discounts for medical expenses. Patients may be eligible for financial assistance if uninsured, underinsured, not eligible for a government program, or not qualify for governmental assistance (for example, Medicare or Medicaid).

There are many ways to find information about the FAP application process, or get copies of the FAP or FAP application form. To apply for financial assistance you may:

Download the information online at www.trigghospital.org under the Patients & Visitors tab by selecting Patient Financial Information.

Request the information by visiting the Trigg County Hospital Business Office, on the first floor inside the Registration Department, Monday - Friday, 8:00 am - 4:30 pm at 254 Main Street, Cadiz, KY 42211.

A free copy of the FAP and FAP application can also be requested via mail by calling 270-522-3215.

For questions regarding either of these program, please contact Trigg County Hospital Business Office and ask to speak with the Financial Counselor or visit our Patient Financial Information section for more information.

Billing

If requested, Trigg County Hospital Business Office will be happy to provide an estimate for services prior to your visit or services. It is important to note that these are only estimates and any change in procedures or care provided can result in different charges.

If requested, the Business Office will mail you a balance due statement if there is still money due after the insurance carrier has sent payment on your account (usually 30-60 days). Payment in full is expected upon receipt of this statement.

Insurance claims on behalf of the patient will be submitted as a courtesy provided the proper insurance information is received by the patient.

For billing questions, please contact the phone number listed on your billing statement. For additional assistance, you may contact the Business Office and speak with one our staff members during normal business hours of Monday-Friday, 8 am-4:30 pm at (270) 522-3215.

Commonly Asked Questions


Do you accept my insurance plan?

Trigg County Hospital is in network with most all major insurance companies to include Aetna, Anthem Blue Cross Blue Shield Plans, Humana, Medicare, Medicare Advantage Plans, Kentucky Medicaid and Medicaid Managed Care Plans, TriCare, United Healthcare, and many others. If you have questions as to whether the hospital is in-network, please contact us or contact the customer services number on the back of your insurance card.

Why do I have more than one statement for the same date of service?


In some situations, you will receive a statement from Trigg County Hospital as well as a statement from the physician; the physician charges are considered "professional fees" and are associated with the reading of your test or the interpretation of your exam. If you have any questions regarding your hospital bill(s), please call the number listed on the statement.

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Trigg County Hospital is a 25-bed critical access facility located near beautiful Lake Barkley and scenic Land Between the Lakes. The hospital opened its doors to the citizens and visitors of Trigg County and the surrounding area on April 22nd, 1952. That day, Former Kentucky Governor, Lawrence Wetherby, made a statement which still very much describes Trigg County Hospital to this day: "There are larger hospitals in the world, but none more efficient or beautiful."